Frequently Asked Questions

To unsubscribe, please contact our Customer Experience team by email at hello@rest.com or call our Rest Line at 1-855-953-2807 (toll-free) during our operating phone support hours. 

While we’re sad to see you go, we’re happy to adjust your preferences! 

If you forgot to add your promo code at checkout, please contact our Customer Experience team at +1 302 276 8084 with your order number and offer details. We will work to find the best solution for you. 

Please note we can only apply one discount code per order.

When purchasing on rest.com we want to ensure you get the very best deal, in fact, we guarantee the best price for 30 days! If within 30 days of your purchase, the price for your item¹ on rest.com  goes down, we will refund you the difference back to the same card of your purchase. The price match must be submitted within 30 days of original purchase.

To claim this price match, send an email to hello@rest.com or call our Rest Line +1 302 276 8084

during our operating phone support hours. 

• Your order number
• Screenshot of the better price from rest.com ²

1. To qualify for the price match, the item must match in color, size, variant and SKU and it must be instock.

2. We do not price match external retailers or websites including Amazon. In addition, we cannot combine multiple promotions or discount codes for one order. 

Our discount codes and promotional offers are exclusive to direct orders on rest.com. Purchases made through other retailers or channels, including Amazon, are not eligible for our offers and cannot be price matched to rest.com

Starting August 1, 2024, we are required by state law to collect sales tax on all orders. This ensures compliance with state regulations.

An estimated state tax will automatically be at checkout. When your payment has been processed, the final amount will be present on your receipt.

All orders are subject to state tax as required by law. No exemptions can be made.

Return

At Rest, we take pride in the quality of our products are are confident that you will find great satisfaction in the comfort of our bedding. If you find yourself unsatisfied with your purchase, we offer a 30-day window from the date of your order being delivered which you can initiate a return. A  $10 return & processing fee applies. To be eligible for a refund, it is essential that your product is returned in the original packaging it was received in and free from any stains or damage. Returns without the original packaging will not be accepted.

All returns will be refunded to the original payment method, issued through store credit, or exchange. If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. If you were the recipient of a product as a gift, returns shall be honoured if requested within 30 days of when the gift order was delivered and refunds shall be issued in the form of store credit to the original purchaser. 

To start the return, please visit the self-serve online portal. Return shipping fees from the United States will be covered by Rest. Once your return has been reviewed by our Customer Experience team, a shipping label will be sent your email within 24-48 hours. Customers are able to monitor their returns or exchanges by visiting the self-serve return portal at any time. Items sent back without submitting through the self-service return portal will not be accepted.

Our return policy permits a maximum of 2 items to be returned per order. This limit is in place to facilitate efficient processing and to maintain the quality of service for all customers.

Refunds

After your return is received, you'll be refunded automatically to the original method of payment. Refund confirmation will be sent to you. Please note in some cases, it may take up to 14-21 business days for your bank or credit card company to process and post the refund.

Gift cards may not be redeemed for cash or refunded. All returned items purchased using a gift card will be refunded as credit back onto a gift card.

Orders purchased via PayPal will only be eligible for a refund to your PayPal account.

Exchanges

If you wish to exchange your item(s), please visit the self-service return portal. If the new item is of higher value, the price difference must be paid. If exchange for items of lower value, the price difference will be refunded. Please ensure your items are packaged in the original boxing it arrived in. Exchanges will be processed upon receipt of the original item. 

Damages

Please inspect your order carefully upon receipt and if the product is defective, damaged or if you receive the wrong product, please visit the self-service return portal to submit a warranty claim request. For additional support, contact our Customer Experience team at +1 302 276 8084.

Rest One Year Warranty 

All of our products have a one year limited warranty when purchased directly from rest.com. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. We will offer a one-time replacement or repair of the original product in the specification purchased. The replacement will be of the exact product with no modifications to size, color, or quantity. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Rest at no cost to the customer. 

The Rest limited warranty covers the original purchaser of the product for the term specified (one year), while they are located the United States. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. The original purchaser, for the purposes of this warranty, is the first purchaser of the product from rest.com. 

Photos showing the proof of defect as well as the original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

Submit your warranty claim request via the self-service return portal.

For limited edition items purchased, exchanges will be available as long as stock allow, due to their limited availability. When limited edition items are no longer available for exchange, customers will be offered alternative options or store credit, based on their preferences.

Warranty Coverage

• Covered: Any physical flaw in the product(s) despite normal usage and proper handling.
• Not Covered: Comfort, aesthetic or size preference. Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment (this includes pet damage).Damage (tear or clumping of duvet inner material) due to improper washing or shrinkage due to use of dryer. A normal decrease in the fluffiness of the duvet filling after long-term use. Any modifications made to the product. Normal wear and tear as a result of cleaning/laundering and normal use. Product sold by an unauthorized or authorized retailer or product that is in any way sold as "used" or any other similar wording indicating the product is not "new". 

All 3rd party purchases must be taken up directly with the point of purchase. Rest is not responsible for purchases made outside of rest.com website. 

The 1-year warranty policy is equivalent to 365 days only from the order date. 

Start at returns.rest.com within 30 days of delivery. A $10 flat fee applies to refunds; exchanges and store credit are free. Your item needs to be in original packaging, free from stains or damage. Full details: Return Policy.

14 to 21 business days back to your original payment method, once we receive your returned item.

Depends on the cause. Damaged during shipping (carton crushed, item ripped in transit) is an Order Protection claim, not warranty. Manufacturing defect (seam, stitching, fabric issue - something wrong with how the product was made) is a warranty claim — file at returns.rest.com.

In most cases, our carrier partners deliver within 3-5 business days after your order is shipped. Shipping to Hawaii and Alaska may require more time for delivery.

Please keep in mind shipping delays are sometimes unavoidable. Delivery during/after holidays or to areas experiencing severe weather conditions may require additional time. We recommend monitoring your shipping updates.

Didn’t receive your tracking information? Reach out to our Customer Experience Team at hello@rest.com or call us at our Rest Line +1 302 276 8084.

Click here to track your order. 

If you haven't received your shipping confirmation, check your spam/junk folder. Can't find it? Email us at hello@rest.com or reach us at +1 302 276 8084 to get assistance.

Think your order might be lost or delayed in transit?

In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable.  Any queries related to your shipment must first be dealt with the carrier directly. 

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know by emailing us at hello@rest.com or calling in at +1 302 276 8084.

My order was marked as 'delivered' but I can't find it

If your order was marked as delivered but you haven’t received it, please follow these steps:

1. Verify the shipping address listed on your order confirmation to ensure it’s correct.
2. Check all possible delivery areas around your home, apartment, or office — including porches, side gates, building mailrooms, and with neighbors or reception.
3. Contact the courier directly using the tracking information from your shipping confirmation email. In some cases, packages may be scanned as delivered prematurely or left in an unexpected location. Couriers can often provide further details such as GPS tracking or delivery images.

If after these steps your package still cannot be located, you’re welcome to contact our Customer Experience team at hello@rest.com or +1 302 276 8084 for further guidance.

Please note: Delivery concerns must be raised within 7 days of the marked delivery date so we can best support you while information is still accessible from the courier

In most cases, our carrier delivers within 3-5 business days, however, we understand shipping delays are sometimes unavoidable. Any queries related to your shipment must first be dealt with the carrier directly.

We are required to work within our carrier's processes. If you haven't received your order within 10 business days and have already contacted the courier directly, let us know by emailing us at hello@rest.com or calling in at +1 302 276 8084.

If your order was marked as delivered but you haven't received it, please follow these steps:

• Verify the shipping address listed on your order confirmation to ensure it's correct.
• Check all possible delivery areas around your home, apartment, or office — including porches, side gates, building mailrooms, and with neighbors or reception.
• Contact the courier directly using the tracking information from your shipping confirmation email. In some cases, packages may be scanned as delivered prematurely or left in an unexpected location. Couriers can often provide further details such as GPS tracking or delivery images.
  

If after these steps your package still cannot be located, you're welcome to contact our Customer Experience team at hello@rest.com or +1 302 276 8084 for further guidance.

Please note: Delivery concerns must be raised within 7 days of the marked delivery date so we can best support you while information is still accessible from the courier.

Our fulfillment team is working around the clock to get your order out as quickly as possible!

Once an order is confirmed, we’re generally unable to update the shipping details. That said, please don’t hesitate to reach out to us at hello@rest.com or call us at +1 302 276 8084. If your order hasn't been shipped yet, we'll do our best to make the changes for you.

If your order has already been shipped—don’t worry! You may still be able to redirect it by contacting the courier directly using the tracking link in your shipping confirmation email.

Please note: we can only ship to the address provided at checkout. If the address was entered incorrectly and the parcel is delivered there, we unfortunately won’t be able to retrieve it. We kindly ask that you double-check your address before placing your order.

As we use reputable third party carriers, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a few days. As soon as your order ships, we'll send a shipment email with tracking number(s).

We recommend keeping a close eye on your order's tracking number(s) to see estimated delivery date. If you're waiting on a package but out of town and need your package delayed, please contact the carrier directly.

If you haven’t received tracking details for the remaining items, please contact us at hello@rest.com or call us at +1 302 276 8084. To help us investigate quickly, kindly include the following:

1. Your order number
2. A list of the missing item(s)
3. Photos of the original packaging and shipping box (if available)

We’ll look into it right away and keep you updated.

Our pre-order system accepts all the major card networks: Visa, MasterCard and American Express. 

At this time, Paypal, and Shop Pay are not accepted for pre-orders.

You can cancel at any time, follow the cancellation link in your pre-order confirmation email. 

You will receive an email confirming the refund and should see the money back in your account in 3-5 business days. 

Yes! Send an email to hello@rest.com or call our Rest Line at +1 302 276 8084 with your updated details and a member of our Customer Experience team will update this for you. 

You will then receive an updated pre-order confirmation email. 

The second payment, covering the remaining 50% of your preorder, will be charged when it becomes due, typically after the product is available for purchase.

Purple Dot directly processes all charges for preorders. You will see the charges on your statement from Purple Dot, not from Rest.

Yes, Purple Dot provides the option for refunds. If you wish to cancel your preorder, the funds are released by Purple Dot for a refund. Rest does not assume responsibility for issuing the refund amount.

To ensure a smooth transaction for the second payment, please make sure the card you used for the initial payment is valid. If the second payment fails, Purple Dot will send you an email notification. If the issue is not resolved within 7 days, your preorder will be automatically canceled.

For pre orders, 50% of the item cost is charged upon purchase; and the remaining 50% upon fulfillment of the order.

The Cooling Comforter is designed to help regulate body temperature while asleep. It’s cool to touch with a super soft fabric. To fully experience our design, we highly recommend the following best practices:

SUPERCHARGED COOLNESS

For the maximum coolness, use the comforter as-is, without a cover or top sheet and directly onto the body. Direct skin contact with the Evercool™ fabric brings cool relief to your skin

SWEAT IN, SWEAT OUT

Sweating? Don't fret. Night sweats are normal but the super moisture wicking Evercool fabric will make sure you're not waking up in a pool of sweat, regulating your body temperature throughout the night.

BETTER TOGETHER

If you have an air conditioner, you may use it through the night with the comforter. The two work best together to keep you dry and cool.

PATIENCE MAKES PERFECT

Allow at least 7 nights to allow your skin and body to adjust with the blanket. It may take a brief “break in” period before you can enjoy the full features of the comforter.

We hope this helps you to enjoy our Rest line, as it was designed.

The Cooling Comforter dimensions and weight are as follows:

• Twin/TwinXL size measures 68" X 90" and weighs 4.3 lbs
• Full/Queen size measures 90" X 90" and weighs 5.7 lbs
• King/Cali King size measures 106" X 90" and weighs 6.4 lbs

The composition, structure and materials science behind the fabric makes the comforter cooling, super soft and silky smooth yet highly durable. 

For washing the Cooling Comforter, we highly suggest:

Washing

• Wash separately on gentle with a neutral pH detergent 
• Cold water and low spin
• Do not bleach
• Do not use fabric softener (the fabric is so soft- you won't need it!)
• Use front loading washing machine if possible

Drying

• Tumble dry on low/no heat or line dry
• Do not use iron
• Do not dry clean

We recommend using a pH neutral and gentle detergent. Recommendations from our Product Team: Earth Breeze Laundry Detergent Sheets; Seventh Generation Concentrated Laundry Detergent, Free & Clear Unscented.

To become an advocate, simply head to our website and click on the "Refer a Friend" button. Enter your name, the email of the person you wish to refer, and start referring! 

The friend you are referring must be a new customer to be eligible for the referral program. 

No, the referral program discount code cannot be stacked with other discount codes or offers.

Yes, both the advocate's and the referred person's orders must be a minimum of $200 to be eligible. 

Yes, if you place a separate order that qualifies for a different bonus, you can receive that bonus in the new order.

We hope this clarifies our bonus offer policy. If you have any further questions, please contact our customer support team.

Please note that if you return any item(s) in your order, the bonus item must be returned. If you choose to keep the bonus item, the cost of the item will be deducted from your refund amount.

Bonus items and promotional gifts are final and cannot be exchanged, returned, or redeemed for monetary value. These items are offered as complimentary with your order and are not eligible for any modifications or refunds.

As a Rest Rewards Club member, you earn 1 Dream Point for every $1 spent. The value of your rewards ranges from $5 to $20 depending on your Tier. Additionally, you can accrue points through various activities such as following our social media channels and writing product reviews. As you level up through the tiers, you unlock additional benefits.

Yes, points are valid for 12 months from the date they’re earned.

At checkout, you'll see two options: Protected Checkout or Checkout without order protection.

To include Rest® Assured Order Protection with your order, select Protected Checkout. It will appear as a separate line item at checkout.

Need to remove it after placing your order? Please contact hello@rest.com before your order ships.

Lost packages · Stolen packages (after delivery confirmation) · Damage in transit · Missing items from your order.

Go to claim.orderprotection.com/start, enter your order details, and details of what happened. Upload supporting photos if requested. Most claims get a response within an hour, and many resolve the same day. Support runs 24/7.

30 days from your order date, depending on claim type. The sooner you file, the better.

• Marked delivered but missing — 2+ days after delivery
• Stolen from your address — as soon as possible after delivery (door cam footage helps)
• Tracking not moving — 7+ days with no update
• Damaged in transit — as soon as it arrives (photos help)
  

For orders over $350 or flagged higher-risk, OrderProtection.com may request a police report for stolen-package claims.

Email hello@rest.com or call +1 302-276-8084 — we'll do everything we can. Once a package shows as delivered to the correct address we can't always offer a replacement, which is why Order Protection is the safest end-to-end coverage.

• Cancelling full order before it ships → Order Protection refunded too
• Removing OP but keeping the order → contact hello@rest.com before it ships
• Already delivered, now returning → OP is not refunded (it covered the trip)